Ace Hardware ranked highest in customer satisfaction by J.D. Power eight years in a row
Merrill Ace Hardware is celebrating Ace Hardware Corporation’s recent recognition in the J.D. Power 2014 U.S. Home Improvement Retailer Store Satisfaction StudySM. The results ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores, Eight Years in a Row.” Ace has captured this ranking ever since J.D. Power began this study eight years ago.
“At Merrill ACE, we strive to meet and exceed customer needs year after year, and we’re proud to be part of the family of Ace stores that are all commited to delivering a more personal kind of helpful,” said Tim Haight at Merrill Ace. “Our neighbors know they can depend on Ace’s dedication to superior service.”
The J.D. Power study is based on responses from more than 2,900 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 791 on a 1,000-point scale. According to consumers, Ace performs particularly well in the staff and service category.
The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility.
“We are honored and humbled to receive this recognition from our valued customers for the eighth year in a row,” said John Venhuizen, President and CEO, Ace Hardware Corporation. “We believe we are blessed to be in the business of serving others, so it is encouraging to see our local Ace owners and their teams of ‘helpful hardware folks’ ranked so highly by consumers. I know the Ace team views these awards not with arrogance, but with a humbled determination to even better serve their communities.”